Different situations require different styles of decision making. But how do you know which one to use? Considering such factors as impact and urgency, for example, will help you choose the right style. You may also consider secondary factors, like whether this is a good opportunity to challenge a high performer, or build a sense of team between groups in the organization.
There are several distinct styles of decision making, and the one you use depends on the situation.
First, there’s authoritative decision making — this is when the decision maker has all the knowledge necessary. You would use this…
Once you’ve diagnosed a customer’s problem and ensured the customer understands its causes, associated costs, and consequences, you need to show the customer how a solution you propose can solve the problem.
As you work with the customer to determine the best solution, you need to ensure the solution you propose provides enough value for the customer and how much the customer will have to invest in the solution. Customers are more likely to support solutions that generate value for them, so it’s vital to focus on the value you can provide.
The viability of a solution will depend on…
Have you ever thought you were doing a great job leading a meeting, but the end result was ineffective? This type of unproductive meeting happens more often than you think.
When you write effective objectives as part of a proper agenda, you’ll find that your meetings will become much more successful and productive.
Objectives are a series of specific statements that identify the results to be achieved by holding the meeting. To discover the meeting objectives, think about the concerns of the attendees and what you hope to accomplish by having the meeting.
Stating your objectives in the agenda will…
How much of your time is lost to waiting for others to complete their part of the job? Perhaps a more important question is this: how can you predict that your time may be lost and find ways to work around it?
To complete several different tasks, you’re trying to manage the time of a single resource: you.
The majority of tasks will have deadlines or completion dates, and some may also have start dates or dependencies. …
The supportive onboarding process brings orientation to the next level. It aims to integrate new employees into the organization so that they understand their role, build good working relationships, and contribute effectively. The key components of supportive onboarding are knowledge, interaction, and feedback.
The onboarding process should provide a new employee with the right knowledge and information on the new employee’s role and function. It should also facilitate interaction. The development of working relationships is an important part of a new employee becoming onboarded. …
In order to manage your priorities successfully at work, you need to communicate effectively. However, when you’re busy or stressed, it’s easy to overlook the way you communicate. As a result, you may send messages that people don’t understand. Poor communication is costly, as it can result in wasted time or missed deadlines. Ultimately, it can prevent you from managing your priorities in an efficient way.
Effective communication is a valuable skill. Consider Martin’s situation. He works for a software company and manages a large team of programmers. By communicating effectively, he helps improve employee engagement in the organization.
The entire recruitment and interviewing process requires a great deal of careful thought. That’s because it culminates in a selection decision. It’s critical to focus on how this decision is made, who makes it and when, and whether it will be accepted.
Consistency is important in interviewing and selecting talented candidates.
What would happen if you were to subject candidates to unequal treatment, or if interviewers were to have ulterior motives?
Others may challenge the validity of the final choice. Some candidates may feel victimized, and the decision will be impossible to justify.
The interview is accepted as an employment…
Before making decisions, you’ll need to determine criteria so that the decision is realistic and actionable. Criteria sets boundaries for decisions, so that you don’t, for example, choose an alternative that requires a tractor trailer when all you have is a pick-up truck.
Setting criteria also ensures that there is alignment with the company’s goals and the company’s brand. Once the team has evaluated possible solutions and weeded out those that just aren’t feasible, you’re ready to make a final decision.
There are several factors to consider before making your final decision. You may have considered most of them already…
After you’ve delivered a powerful opening message and a customer has agreed to meet with you, you enter the third stage of the solution selling process. This is the pain diagnosis stage, during which you explore the customer’s situation and discuss potential solutions.
The main objective of the diagnosis stage is to help the customer understand the problem that needs to be addressed. This involves assessing three key areas:
The location in which a business meeting takes place plays a vital role in its success. The location can affect not only the comfort of participants, but also their mind-set, since participants must feel that the meeting place is appropriate to the occasion.
If you’re considering an off-site location for your meeting, be sure that the location is convenient and well-equipped. Consider distances to be traveled, public transportation, wheelchair accessibility, availability of parking, safety, attractiveness, and comfort of the facility.
Also, whether the location is on-site or off-site, you’ll have to consider the availability of audiovisual aids, including extension cords…